Before opening a ticket, please read the help file and our Frequently Asked Questions section carefully. You should also check out our Knowledge Base, as chances may be, you will find there the answer to your questions.



Frequent Asked Questions for DriveCrypt

Frequently Asked Questions for DriveCrypt Plus Pack


DriveCrypt 5.x
DriveCrypt 5.x
DriveCrypt Plus Pack 3.9
DriveCrypt Plus Pack 3.9


Click here to submit a support ticket to our customer support


**Please note questions are responded to in the order they are received and by priority status. Please allow up to 48 hours for email responses. Please check any spam filtering settings and quarantines before logging another support ticket. For assistance by phone, please see our per incident service plan.


By Phone:

A support ticket must be opened before phone support can be provided. Customers must have current maintenance and an eligible support plan to receive assistance by phone. Bronze, and email only customers may receive phone support under the per incident guidelines.

Europe: +49-89-7106617-0
South America: +55 -13-4062-9932


By Phone (Per Incident):

Per Incident Phone support is available for users who need personal assistance by phone for a fee of $99.00 per incident. Customers must have current maintenance to be eligible otherwise new licenses may be purchased online or by contacting the nearest SecurStar office.




























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